Refunds & Cancellation Policy

These policies help maintain clarity, professionalism, and mutual respect throughout the therapeutic process.

24-hour notice is required. Appointments canceled or rescheduled with less than 24 hours’ notice may be charged the full session fee.

Cancellation & Rescheduling

Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Adequate notice allows time to offer the session to another client.

Late Cancellations & No-Shows

Sessions canceled with less than 24 hours’ notice, as well as missed appointments, may be charged the full session fee.

For clients using insurance platforms such as SonderMind or Headway, cancellation and no-show policies are governed by those platforms’ terms.

Emergencies & Illness

Genuine emergencies, sudden illness, or unavoidable circumstances are handled with discretion whenever possible.

Technical Issues & Connectivity

If technical issues occur during a session, platform-specific policies apply for insurance-based services.

Consistency

Consistent attendance is especially important during the early stages of therapy. I will provide you with feedback in terms of appropriate cadence depending on your situation and needs.