HIPAA Privacy Notice

1. Information We Collect

To operate this website and respond to inquiries, we may collect limited information such as:

• Information you submit through contact forms, including your name, email address, phone number, and message.
• Basic technical data such as browser type, device information, IP address, and security-related information used for spam prevention and site protection.
• Scheduling, payment, or account information processed through secure third-party systems.
• Optional cookies or analytics data that support website functionality and help improve the user experience.

2. Cookies

This website may use cookies to support basic website functionality, improve performance, remember preferences when applicable, and collect limited anonymous usage data.

You may disable cookies in your browser settings at any time. Some website features may not function as intended if cookies are disabled.

3. Embedded Content

Pages on this site may include embedded content such as videos, images, forms, maps, or scheduling links. Embedded content from other websites behaves as if you visited the source website directly.

Those third-party websites may collect data, use cookies, or track interactions according to their own privacy policies.

4. Contact Forms and Communication

Information submitted through this website is used to respond to your inquiry, provide requested information, or help connect you with the appropriate service.

Information submitted through a contact form is not sold or shared for marketing purposes. Once communication begins, clients may be directed to secure platforms such as TheraNest, SonderMind, Headway, or another approved system for scheduling, payment, clinical documentation, and secure communication.

5. Payment Processing

Payments for therapy services, evaluations, coaching, consulting, deposits, or related services may be processed securely through Stripe, TheraNest, SonderMind, Headway, or another approved payment system.

Denver Breakthroughs does not store full credit card or banking information directly on this website.

For clients using insurance through platforms such as SonderMind or Headway, billing, claims, copays, deductibles, and payment policies are governed by those platforms and the client’s insurance plan.

6. Data Retention

Contact form submissions and general website inquiries are retained only as long as necessary to respond to the inquiry, maintain administrative records, support security, or comply with legal and ethical obligations.

Clinical records are retained according to applicable legal, ethical, and professional requirements.

7. Your Rights

You may request access to personal information you have submitted through this website or ask that non-clinical website inquiry information be deleted, subject to legal, ethical, administrative, and clinical recordkeeping requirements.

To submit a request, email the practice with “Data Request” in the subject line.

8. Confidentiality

This website uses SSL encryption, but it is not intended to function as a secure client portal or clinical messaging system. Therapy-related communication and documentation should occur through approved secure systems.

Confidentiality for therapy services is governed by applicable professional, legal, ethical, and HIPAA-related requirements.

9. Technical Issues

In the event of technical issues during an online session, alternative methods such as phone or another secure communication method may be used to continue the session when clinically appropriate.

10. Third-Party Services

This website or the practice may use third-party services for scheduling, billing, forms, analytics, spam prevention, video sessions, insurance administration, payment processing, or website security.

These services may include platforms such as TheraNest, SonderMind, Headway, Stripe, Google Analytics, Google Workspace, WordPress, SiteGround, or related service providers. Each provider maintains its own privacy and security practices.

11. Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date.